Free Info, Resources, Medical Disclaimer & Policies

Information and Resources Section (includes Medical Disclaimer)

So What Low Cost or Free Things can you do to help Yourself?

These are all suggestions that are FREE or cheap. Please utilise these as best as you can to optimise your health and begin to improve your gut health.

Free Info, Resources & Medical Disclaimer. paleo

Diet

Look at your diet and clean it up!!

Get rid of the rubbish. Remove sugar – recent reports have cited it as toxic as tobacco……!

Eat as much naturally grown food as possible. If it comes in a box, package etc it is generally processed and unnatural.

Try to remove grains as much as possible, grains are very inflammatory, especially wheat and gluten.

Eat good fats, (coconut, grass fed butter, olive oil) good organic meat, fish, organic eggs, vegetables, fruit. Drink plenty of water. Diet is very individual, what one person can tolerate, another cannot. You will need to work this out for yourself but there are a lot of good resources available to help you!

Eat MINDFULLY. Chew your food 20-30 times !!! Boring but very necessary. This enables the process of digestion to begin and allows enzymes in your saliva to begin to work. Try to avoid eating when you are stressed or upset.

Only use decent supplements. Good, whole food supplements, Not cheap supplements full of binders and fillers and other toxic ingredients.

I use specific companies for supplements which I know are good supplements. Amrita nutrition and Nutri Advanced are my two preferred suppliers of functional gut supplements.

Help your digestive system if necessary, HCL, enzymes, Ox Bile.

Fermented food can be amazing to boost your good bacteria levels. Kefir, Sauerkraut, Kimchi etc are amazing sources of good bacteria. Be careful if you have gut problems initially as sometimes these foods can make it worse. Try very slowly, a teaspoon of kefir, a spoon of kraut juice. The bacteria can create quite a battle otherwise.

There are specific probiotics that are better recommended if you have SIBO which I can advise you of.

Remove as many toxins from your lifestyle as you can. Look at your shampoos, body lotions, conditioners, make up, scented products, household cleaners. All contain chemicals that overall will only add to the toxic load on your body.

Free Info, Resources & Medical Disclaimer. camel stress

Stress

Work on that vagus nerve - very important link between the gut and the brain. Click here for a great article about this.

The gut is known as the second brain. If you are stressed you will be pumping out cortisol, this will rob your body of vital vitamins, such as Vitamin C. Remove as much stress as possible, meditate, relax, get reflexology (see me if you’re local for this!), do yoga, walk in the fresh air, laugh, sing, see friends, have fun, if you are depressed seek help, see a counsellor if necessary. Deep breathe regularly!

Anxiety is at epidemic proportions these days and can make people very ill. Learn to relax, deep breathe, focus on today.

Try to sleep at the same time each night, remove stimulants before bed, coffee, alcohol, screen time! Improve your sleep quality.

What can you ask your GP to do for free?

Test you for Helicobacter Pylori – stool test

Test your vitamin D levels – blood test

Test your iron levels – SIBO love to feed on Iron and B12 – blood test

Have a celiac test if you have not had one done (although be warned - you could still have non gluten sensitivity – I did – this showed on an anti-gliadin stool test)

If you are concerned you can ask for a colonoscopy and/or endoscopy.

Refer you to a counsellor if you need some additional help with stress/depression.

Medical Disclaimer (PLEASE READ)

I am NOT a qualified medical Doctor nor do I profess to be one.

I am a Naturopathic Nutritional Therapist and a Hompes Method Functional Practitioner with a real passion for the gut !

Please consult your doctor before making any changes to your diet and exercise routine.

Any suggestions, recommendations or information provided to you is NOT to be used for medical advice, diagnosis or treatment of any disease or medical condition. You should not rely on this information as a substitute for, nor does it replace, professional medical advice, diagnosis, or treatment. If you have any concerns or questions about your health, you should always consult with a fully qualified doctor or other healthcare professional. Do not disregard, avoid or delay obtaining medical or health related advice from your health-care professional because of something you may have read on my website or in any materials I may have provided to you. The use of any information provided to you is solely at your own risk. Developments in medical research may impact health, fitness and nutritional advice. No assurance can be given that the information contained in my materials will always include the most recent findings or developments with respect to the particular material.

As I am not a Medical Doctor, I cannot prescribe antibiotics so if you decide to go down this route you need to take your testing information to a qualified GP or Gastrointestinal specialist who can prescribe these for you. It is your decision alone if you would prefer to take the suggested herbal protocol that I may suggest. I am entirely happy if you choose to have testing done with me and then take these results to a qualified professional Doctor for prescription medication. In the case of certain parasites, then i will recommend this anyway.

** RED FLAG SYMPTOMS **

If you have any of these I WILL NOT CONSULT WITH YOU !

You MUST go to the Doctor and get these checked out. These may be more serious and need more help. Thank you.

Coffee grounds in stool
Vomiting Blood
Severe Pain
Drastic weight loss/wasting
Blood in stool

Also, IF YOU ARE SEVERELY DEPRESSED PLEASE ALSO SEE YOUR GP FOR HELP, whether this is medication or cognitive therapies (talking) there is a lot of help out there, you may just have to search a little for it.

Nicola Warran Privacy Policy

YOUR PERSONAL INFORMATION

GENERAL DATA PROTECTION REGULATION (UK GDPR)

This Privacy Notice explains what personal information I collect, why I collect it, how it is used and stored, and your rights regarding your information.

Therapist's Name/Identity - Nicola Warran trading as IBS Resolve

Email: nicola.warran@outlook.com

Address: Brangbourne Road, Bromley, BR1 4LH

Data Controller - Nicola Warran

The Purpose of Processing Client Data

In order to provide safe and appropriate holistic therapy services, I may need to collect and retain personal and health-related information about you.

This information is used solely for the purpose of:

• Assessing your suitability for treatment

• Providing holistic therapy services safely and effectively

• Maintaining accurate treatment records

• Providing appropriate advice and aftercare recommendations

• Managing appointments and bookings

• Meeting professional, legal and insurance requirements

Services offered by IBS Resolve include:

• SIBO Testing Analysis

• Microbiome Test Analysis

• OAT Test Analysis

• Vaginal Microbiome Analysis

Information may be collected through consultation forms, website enquiries, email, telephone, social media messaging and during treatment sessions.

If you provide sensitive health information but do not proceed with treatment, this information will normally be securely deleted unless there is a legal reason requiring it to be retained.

Lawful Basis for Holding and Using Client Information

As a member of the Association of Naturopathic Practitioners and the General Naturopathic Council I adhere to their Codes of Practice and Ethics.

Under UK GDPR, the lawful bases relied upon for processing your information are:

• Legitimate Interests – to provide safe and appropriate services

• Contract – where processing is necessary to provide services that you have requested

• Legal Obligation – where records must be retained to meet legal, professional or insurance requirements

As I process health-related information, which is classed as Special Category Data, the additional condition for processing is that it is necessary for the provision of health and wellbeing services and to fulfil my professional obligations as a nutritional therapist .

What Information I Hold and What I Do With It

In order to provide treatment safely and appropriately, I may collect and retain the following information:

• Your name, address, telephone number and email address

• Emergency contact details where appropriate

• Medical history and health-related information

• Current medications and treatments

• Consultation and consent forms

• Treatment records and session notes

• Appointment history

• Payment records

• Correspondence relating to appointments and treatments

Your information will be treated as strictly confidential.

I will not share your personal information with any third party without your consent unless:

• Required to do so by law

• Required by my insurers in relation to a complaint or claim

• Necessary to protect your vital interests or those of another person

How Long I Retain Your Information

Records are retained in accordance with my professional body and insurance requirements.

I will keep your information for the following periods:

• Adult client records – 7 years from the date of the last treatment

• Children's records – until the age of 25

• Clients treated at age 17 – until the age of 26

Following these retention periods, records will be securely destroyed or permanently deleted.

Protecting Your Personal Data

I am committed to ensuring that your personal information is secure.

Appropriate technical, physical and organisational measures are in place to protect your information from unauthorised access, disclosure, loss or misuse.

Information may be stored securely in:

• Password-protected electronic systems

• Encrypted devices

Access to your information is restricted to Nicola Warran

Electronic Communications

Communication may take place via:

• Email

• Telephone

• Text Message

• WhatsApp

• Facebook Messenger

Whilst reasonable steps are taken to protect your information, no method of electronic communication can be guaranteed to be completely secure. By choosing to communicate through these methods, you acknowledge and accept this risk.

Your Rights

UK GDPR gives you the following rights:

• The Right to be Informed

To know how your information is collected, stored and used.

• The Right of Access

To request a copy of the information held about you.

• The Right to Rectification

To request correction of inaccurate or incomplete information.

• The Right to Erasure

To request deletion of your personal information where legally permitted.

• The Right to Restrict Processing

To request limits on how your information is used.

• The Right to Data Portability

Under certain circumstances, to receive a copy of your information in a format that can be transferred elsewhere.

• The Right to Object

To object to the use of your information for certain purposes.

• Rights in Relation to Automated Decision-Making and Profiling

Nicola Warran does not carry out automated decision-making or profiling.

• The Right to Lodge a Complaint

If you have any concerns about how your personal information has been collected, stored or used, please contact me, Nicola Warran trading as IBS Resolve, by email using the contact details provided at the top of this policy. I will do my best to investigate and resolve your concerns promptly, fairly and in accordance with my obligations under UK data protection law.

If you remain dissatisfied following my response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent authority for data protection.

Information about how to make a complaint can be found at:

https://www.ico.org.uk

Information Commissioner's Office
Wycliffe House
Water Lane, Wilmslow, Cheshire, SK9 5AF

Telephone: 0303 123 1113

If you wish to exercise any of these rights, please contact me using the details provided above.

Nutritional Therapist's Rights

Please note:

• If you do not agree to your therapist keeping records of information about you and your treatments, it may not be possible to provide treatment safely.

• Professional, legal and insurance requirements mean that treatment records must be retained for certain periods, even if you request their deletion.

• Your therapist may move records between secure computers, devices and storage systems where necessary for the safe operation of the business, provided appropriate security measures are maintained.

Consent

By choosing to receive services from IBS Resolve/Nicola Warran , you acknowledge that you have read and understood this Privacy Notice.

Nicola Warran Complaints Procedure

I strive to provide a professional, compassionate and high-quality service at all times. I would hope that there would never be an occassion to make a complaint, however, this procedure explains how concerns and complaints can be raised and how they will be handled fairly, respectfully and confidentially.

All complaints should be directed to:

Nicola Warran, Brangbourne Road, Bromley, BR1 4LH
nicola.warran@outlook.com

Please submit your complaint by email or in writing and include:

Your full name and preferred contact details
A clear description of your complaint
The date(s) the issue occurred
Any relevant information that may help with the investigation

Process

I will acknowledge your complaint within 5 working days of receiving it.

I will review the circumstances surrounding your complaint and may contact you if further information is required.

I aim to provide a written response within 15 working days. If additional time is required, I will keep you informed and explain the reasons for any delay.

Where appropriate, I will seek to resolve complaints through explanation and discussion plus service improvements.

Once the matter has been investigated and a response provided to your satisfaction, the complaint will be considered closed unless further information becomes available.

All complaints will be handled sensitively and confidentially. Information will only be shared where necessary to investigate and resolve the complaint or where required by law.

Nothing within this procedure affects your legal rights.

If your complaint relates specifically to the way your personal data has been collected, stored or processed, please refer to the separate GDPR Complaints Procedure, available on my website.

Cookie Policy

Cookies are small text files that are stored on your device when you visit a website. They help websites function properly, remember your preferences and provide information about how visitors use the website.

Webhealer and Nicola Warran uses cookies to:

Ensure the website functions correctly and securely.
Remember your cookie preferences.
Understand how visitors use my website so webhealer/myself can improve my website and services.

Types of cookies

Essential Cookies - Necessary for the operation of the website and cannot be switched off. They enable core functionality such as security, network management and accessibility.

Analytics Cookies - Help Webhealer to understand how visitors use my website by collecting information anonymously. These cookies are only activated if you choose to accept them.

Third-Party Cookies - Some pages on this website may use third-party services, such as Google Maps. These services may place cookies on your device if you choose to accept them.

Managing Cookies

When you visit my website, you will be presented with a cookie consent banner that allows you to do certain things. You can change or withdraw your consent at any time by accessing the cookie settings available on this website.

Accept all cookies
Reject non-essential cookies
Manage your cookie preferences

If you have any questions about this Cookie Policy, please contact me on nicola.warran@outlook.com

GDPR Complaints Procedure

IBS Resolve

How I handle your data protection concerns

1. About This Document

This document sets out the complaints procedure for Nicola Warran referred to as “we ”, “us” and “our” throughout this document). It explains how we will handle any complaint you make about the way we collect, use, store, share or otherwise process your personal data under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Important : This procedure applies to GDPR and data protection complaints only. For all other types of complaint, please refer to our general Complaints Policy

2. Our Contact Details

All GDPR-related complaints should be directed to us using the contact details below.

IBS Resolve

Brangbourne Road, Bromley, Kent, BR1 4LH

Complaints Email: nicola.warran@outlook.com

3. Your Rights Under UK GDPR

You have the following rights in relation to the personal data we hold about you:

The right to access the personal data we hold about you (a Subject Access Request)

The right to rectification — to have inaccurate or incomplete data corrected

The right to erasure (‘the right to be forgotten’) in certain circumstances

The right to restrict processing of your personal data

The right to data portability — to receive your data in a structured, machine-readable format

The right to object to processing, including for direct marketing purposes
The right to withdraw consent at any time where processing is based on your consent

If you believe we have not respected one or more of these rights, you are entitled to raise a formal complaint using the procedure set out in this document.

4. How to Make a Complaint

Please submit your complaint in writing — [either by post or by email] — using the contact details in Section 2. To help us investigate your concern as efficiently as possible, please include:

Your full name and preferred contact details

A clear description of your concern and which data protection right(s) you believe have been affected

The approximate date(s) when the issue occurred

Any relevant reference numbers, correspondence or documents

5. Our Complaints Process

Once we receive your complaint, we will follow the five steps below. We are committed to handling all complaints promptly, fairly and confidentially.

1. Acknowledgement — within 30 days: We will acknowledge your complaint in writing within 30 days of receiving it, confirming that we have recorded it and will be investigating.

2. Requesting Further Information: If we need any additional details to fully investigate your complaint, we will contact you as soon as possible and explain what we need and why.

3. Investigation & Review: We will carry out a thorough and impartial review of your complaint. We will agree a realistic timescale with you once we have all necessary information, and we will keep you updated if there are any delays.

4. Decision & Outcome: We will communicate the outcome of our investigation to you clearly and in writing within one calendar month of receiving all the information needed (this may be extended by up to two further months for complex complaints — we will notify you if this is the case).

5. Closure or Escalation: If you are satisfied with the outcome, we will close your complaint. If you remain dissatisfied, you have the right to refer your complaint to the ICO free of charge (see Section 6 below).

6. Escalating Your Complaint to the ICO

If you remain dissatisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) — the UK’s independent supervisory authority for data protection. This service is free of charge.

ICO website: https://ico.org.uk/make-a-complaint/

ICO helpline: 0303 123 1113 (Monday–Friday, 9am–5pm)

ICO postal address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

IBS Resolve IBS Therapy with Nicola Warran in Bromley

Information and Resources Section (includes Medical Disclaimer)

Diet

Stress

Recommended Reading

Medical Disclaimer (PLEASE READ)

Nicola Warran Privacy Policy